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Industry

AI for Construction and Infrastructure Operations

Contractors and infrastructure firms run on phone calls, paper, and hand-offs between the field and the office. DPI deploys voice agents, document workflows, and coordination automation that fit how crews, estimators, and project managers actually work.

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Who This Is For

Built for contractors and project-driven firms

  • General contractors and specialty trades where estimate requests, dispatch calls, and supplier questions interrupt the people who should be building.
  • Home service companies that miss after-hours and emergency calls while crews are on site.
  • Project teams tracking RFIs, submittals, change orders, and daily reports across email, spreadsheets, and project software.
  • Firms assembling compliance packets, certifications, and safety documentation for every bid and project.

Where AI Pays Off

Construction workflows we automate

Estimate and service call handling

Voice agents answer inbound calls, capture project details and site information, qualify the request, and book estimates or service visits into the schedule.

Dispatch and confirmations

Automated confirmations, arrival windows, reschedules, and crew notifications by voice, SMS, and WhatsApp, with exceptions routed to dispatchers.

Subcontractor and supplier coordination

Calls and messages to confirm schedules, chase documents and lien waivers, and update the project record without a project manager on the phone.

Field reports and photos

Daily reports, incident notes, and photos captured from the field by phone or message, structured, and filed against the right project and cost code.

RFI, submittal, and change order tracking

Documents read and logged, due dates tracked, reminders sent, and status reported to the team before something slips.

Compliance and bid packets

Certificates, insurance, safety records, and qualifications assembled from your files with gaps flagged ahead of the deadline.

The phone and the paperwork

Construction runs on two things that do not scale well: phone calls and documents. Estimate requests arrive while the estimator is on a roof. Subcontractors need confirming, suppliers need chasing, and the daily report gets written from memory at nine at night. Meanwhile RFIs and submittals age in inboxes and the compliance packet is assembled the day before the bid.

DPI deploys AI where those hours go. Voice agents answer the calls that follow a pattern. Automations move documents and updates between the field, the office, and your partners. People keep the judgment calls, with the information already collected.

Voice agents for contractors

The agent runs on your existing number through an Asterisk-based core connected over SIP. It captures the project details a good office manager would ask for, books estimates and service visits, confirms dispatch, and routes emergencies to on-call staff. After hours and during storm season it keeps answering, and every call is logged with a transcript.

Documents and coordination

Field reports and photos become structured records filed against the project. RFIs, submittals, and change orders are read, logged, and tracked with due dates and reminders. Subcontractor insurance certificates, lien waivers, and qualifications are requested, chased, and checked automatically. Compliance and bid packets are assembled from your files with gaps flagged in advance. Every action is logged; anything unusual waits for a person.

Fit with your tools

We integrate through APIs with your project management, scheduling, estimating, and accounting systems, plus Google Workspace, WhatsApp, SMS, and email. Models can run hosted or on your own infrastructure. Nothing about your carriers, numbers, or software licenses changes.

What you measure

Answered-call rate, estimates booked, dispatch confirmation rates, report completeness, RFI and submittal cycle times, document gaps caught before deadlines, and hours returned to estimators and project managers, reported monthly.

How It Works

How a construction deployment runs

  1. Field-to-office discovery

    We map how calls, documents, and updates move between the field, the office, subcontractors, and suppliers, and count the volume.

  2. Integration and rules design

    Project management, scheduling, accounting, and phone systems connected; dispatch, emergency, and approval rules defined.

  3. Pilot on one crew or one project

    Voice answering on a forwarding number, report capture on one project, coordination on one trade, tuned on real cases.

  4. Rollout and operation

    Expansion across crews and projects with dashboards for calls answered, documents processed, and hours returned.

Stack & Integrations

Construction systems we connect to

Project management and scheduling software Estimating and field service tools Accounting and job costing systems Your phone system over SIP WhatsApp Business API, SMS, Mailgun email Google Calendar and Google Workspace OpenAI, Anthropic Claude, self-hosted LLMs PostgreSQL, document storage

Engagement Models

Engagement models

Operations audit

Call volume, document flow, and coordination workflows mapped, with the first deployment scoped and its metric defined.

Deployment

Fixed-scope delivery of the first workflow, from after-hours answering to field report capture, integrated with your systems.

Managed operations

Ongoing monitoring, tuning, new workflows, and monthly reporting on answered calls, cycle times, and hours returned.

FAQ

Questions from construction firms

Our crews are on site all day. Can the AI answer the office phone?

Yes. A voice agent answers on your existing number, captures the request with site details, books estimates or service visits, and routes emergencies to an on-call person. It works after hours and during peaks.

Can it take field reports over the phone?

Yes. Crews call or message a daily report; the agent asks the standard questions, captures photos sent by message, and files a structured report against the project and cost code.

Will it integrate with our project management software?

We integrate through APIs with project management, scheduling, and accounting tools, so RFIs, submittals, reports, and appointments appear where your team already works.

How do you handle subcontractor documents?

Automated requests and reminders for insurance certificates, lien waivers, and qualifications; documents read and logged; gaps flagged before they block a draw or a bid.

What about safety and compliance records?

Certificates, training records, and safety documentation are indexed and assembled into packets on request, with expirations tracked and reminders sent.

How fast can we start?

After-hours answering and estimate capture typically go live within weeks of discovery. Document and coordination workflows are staged by project and trade.

Related

Next Step

Bring one workflow. Leave with a production plan.

Tell us where calls, tickets, documents, or approvals pile up. We map the workflow, size the impact, and propose a deployment you can measure.

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