AI Answering Service for Law Firms and Attorneys

• Personal injury, family law, criminal defense, immigration, and estate planning practices where a caller who reaches voicemail calls the next firm on the search results.
• Solo attorneys and small firms where the person answering the phone is also the person in court, in a deposition, or with a client.
• Firms paying a human answering service that takes a name and number but cannot run intake, check a calendar, or write to Clio.
• Multi-office practices that need one consistent intake script, one set of urgency rules, and one place where every lead is recorded.

Why law firm calls are different

A caller who has just been in an accident, been served, or been arrested is stressed and is calling several firms in a row. The firm that answers first, asks sensible questions, and books a consult usually gets the matter. That is why the answering service for a law firm cannot be a message pad: it has to run intake, recognize urgency, and put the caller on the calendar while they are still on the line.

The intake also has to be careful. Facts must be collected without advice being given, opposing parties must be captured for the conflict check, and nothing said on the call should create expectations the firm cannot meet. A generic AI receptionist trained on a website does not know those rules. This service is built from your intake questions and your boundaries, practice area by practice area.

What the caller experiences

The phone is answered on the first ring by a calm voice using your firm's name. The agent asks what the call is about, listens, and follows the intake path for that matter type: an injury intake asks about the date, the other driver, insurance, and treatment; a family law intake asks about children, the county, and whether there is an existing order; a criminal intake asks about custody status and the next court date. Names of other parties are collected for the conflict check. If the caller describes something you defined as urgent, the agent transfers to the attorney on call and sends the transcript ahead.

Otherwise the agent offers the next available consultation with the right attorney, books it, and sends a confirmation with directions or a video link and a short intake form. Existing clients are recognized and routed to their attorney or paralegal. The entire call, with a summary and the intake fields, appears in your practice management system before the caller hangs up.

Built on your numbers and your systems

DPI runs the agent on an Asterisk-based telephony core that connects to your existing phone system over SIP. Your numbers, carriers, and extensions stay as they are; calls forward to the agent after hours, on overflow, on no-answer, or always, and the agent can transfer back to any extension or mobile. Intake data, appointments, and messages flow into Clio, Lawmatics, Smokeball, MyCase, PracticePanther, CASEpeer, or Filevine through their APIs, so nothing has to be re-keyed and nothing sits in an inbox.

Speech recognition and synthesis can run on open-source models, and the language model can be hosted or self-hosted depending on your confidentiality requirements. Transcripts and recordings, where you enable them, are stored with access controls and the retention limits your firm sets, and recording announcements follow the consent rules of the caller's state.

What you will see

A dashboard with every call, its matter type, its outcome, the consults booked, and the transfers made, plus transcripts for review. Weekly reviews in the first month catch phrasing your attorneys want changed and questions the script did not anticipate. Monthly, we report answered-call rate, consults booked, urgent transfers, and the changes shipped. As the firm grows, the same agent can send consult and court-date reminders, collect documents by text, and cover the front desk entirely.